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patmac1958
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Visitor

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6 Messages

Friday, April 21st, 2023 6:57 PM

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Email Error Message Keeps Hitting Inbox

Even though I have successfully received email from this address, I am getting an email error message that keeps hitting my comcast.net Inbox (5-10 times and counting): "This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 49.2 hour(s): * HIDDEN PERSONAL NAME@********-il.gov Reason: Temporary Failure"  What can be done to stop getting this error?

Question

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Updated 

2 years ago

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CCYvonne

Contributor

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340 Messages

2 years ago

Hello @patmac1958! I am sorry this is happening to you. Does this seem to be the only email address you are experiencing this issue with, or are there others? 

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patmac1958

Visitor

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6 Messages

2 years ago

Yvonne, Yes.  This is the only email address with which I am experiencing this issue.  I doubt that it makes a difference, but it is part of a new group I created in my address book.  There are about 6 other email addresses in that group.  I use other email groups with even more addresses with no issues.  

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CCYvonne

Contributor

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340 Messages

@patmac1958 I appreciate the information. Can you confirm that you have saved the email address correctly into your address book? Can you copy the email address directly from a received email? 

I no longer work for Comcast. 

2 years ago

0

patmac1958

Visitor

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6 Messages

Yes....I have already tried that.  I found no errors.  Even if I did find an typo, the error messages would still persist.  My priority now is to prevent the emails arriving in my Inbox with that annoying error message.  How can that be stopped?  Are you asking me to paste the email address into this forum?  

2 years ago

0

CCShaina

Problem Solver

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393 Messages

@patmac1958 If all or part of the email address contains any personal information, we would ask you not post it publicly at this time. May I ask, have you reached out to the sender to inquire about this error message you are receiving to confirm if it is being caused by something on their end since it is only happening with this specific address?

I no longer work for Comcast.

2 years ago

0

patmac1958

Visitor

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6 Messages

Shaina, I will be meeting with her next Thursday.  I will ask her then, but was hoping Xfinity could help me solve the problem without bothering her.  She is a very busy local government official.  I don't expect her to take the time to troubleshoot my email problems.  At this time, it seems inconclusive if it is an Xfinity issue or a problem with her email server.  Would you agree?

2 years ago

0

CCShaina

Problem Solver

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393 Messages

@patmac1958  That is correct, though if we are unable to resolve the problem via settings or filters in your Comcast.net mailbox, we would definitely suggest deferring to the sender as the error is likely generated from their side. We can certainly continue to look into this further on an account specific-level.

Could you please send our team a new direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.


I no longer work for Comcast.

2 years ago

0

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