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user_69abad
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Contributor

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44 Messages

Friday, January 12th, 2024 2:46 PM

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Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens.

I set up to receive my emails on my phone and I get the same thing.

Are your servers down?

Question

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Updated 

10 months ago

5.9K

52

user_cx5z32

1 Message

1 year ago

Still having problems in my email as well I can’t retrieve my old emails 

1

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for reaching out to us here @user_cx5z32. I would be happy to check on any email issue from here for you. Could you send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jselkins

Contributor

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13 Messages

1 year ago

It worked here for a little bit, but now I am back to not getting any e-mails

0

0

user_99bfvl

1 Message

1 year ago

Having this issue with this message showing up when trying to send emails today in the afternoon in Minneapolis area. Mine was working this morning, and now isn't... 

1

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XfinityAlfonso

Official Employee

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1.6K Messages

Hello @user_99bfvl what browser/ OS are you using? Does this same issue occur if using a different browser than your main one? Are you using a 3rd-party application to access the email such as Outlook or iCloud mail? Are you able to navigate to other My Account pages with no issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6qh3b5

2 Messages

1 year ago

My emails since December13,2023 just deleted. They are not in the trash and I cannot recover deleted emails. 

Note: This comment was created from a merged conversation originally titled Deleted emails

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robkennedy

New Poster

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5 Messages

I just had the same thing happen three days ago all my emails from Jan 1 to Jan 13 (2024) just disapprered. They are nowhere to be found. I tried everyhting online and they are just gone. This happened on my i phone, but they were also removed from my xfinity account on my laptop.

1 year ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hello @robkennedy. I am sorry to hear that you are missing emails. If you are still experiencing this issue, please log out of your email completely, completely clear your browser cache/cookies/history for all time, and log back in. Please let us know if you continue to experiencing this issue once you have completed these steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6sbzx9

1 Message

1 year ago

Same issue for me it says error loading try again later

1

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Welcome to our community forum, @user_6sbzx9. Thank you for reaching out so we can make sure your Email service is working properly. Are you trying to access your Email from our website or from a third party client? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_9o6qrf

1 Message

1 year ago

My email stopped working this morning and I have tired to discover the reasons.. The trouble shooter indicated  that there a "problem with wireless adapter and access point" and 2 "Wi Fi" doesn't have a valid IP configuration. I have exhausted  all fixes  and reading these comments have not resolve this issue. I am still without any Xfinity emails. Since I can no longer find information to call Xfinity technical support At 90 years old I need a person from Xfinity to provide me with some assistance to fix my problem sending and receiving emails Why has Xfinity stopped providing live technical support for issues like mine?

Gene

1

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XfinitySheila

Official Employee

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1.1K Messages

 

user_9o6qrf Hi Gene! I would love to help. I know how important it is that you get the support need to have your eamil wokfing and I am here to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_bgca8h

12 Messages

11 months ago

Comcast server is down? What is going on? I can no longer sync to my iphone or Outlook on my Macbook!!!! Please fix this issue!!! I've deleted the email account from my iphone, tried to add it back after shutting down and restarting the iphone, but no success!! Comcast, get on this.

1

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XfinityBenny

Official Employee

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790 Messages

@user_bgca8h  Check the status of your account with the steps here https://www.xfinity.com/support/articles/email-activity-status. Then ensure the access is allowed to third party apps here https://www.xfinity.com/support/articles/third-party-email-access. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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