Email error in loading emails this morning

Getting same error message in Whately, MA (01093): "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."

Hello @English53! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Hello @user_c8be2c, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@bgurs05 Thank you for taking the time to reach out to us here on our Xfinity Forums. Are you still experiencing issues with your email? If so, can you please provide me more details on what's happening and how you are accessing your email?

@user_6j0qnc​ did everything restore?

@user_79yc5k Thank you for taking the time to reach out to us here on our Xfinity Forums. Are you still experiencing issues with your email?

Same problem in Clarks Summit, Pa.

Hello @user_v6z9hj, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello user_qzqq9l

Everything should be working. If you are unable to access, if you can please reboot your computer. Thank you. 

Some emails load now in Nashville area, but old ones are either very slow or are blank.

Hello @user_md0nv8 are you still experiencing issues with your email at this time?