Email down

I haven't received an email since 9:10 am. Two contacts emailed me since that time, and I have not received the emails. Also, sent mail is not working. Please advise.

(I rebooted my modem and router, didn't help.)

Responses

U

user_2bd043

Visitor

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1 Message

3 years ago

I have made 4 calls to Comcast regarding my email account. My emails are not being received. I have two complaint numbers and your customer service is a joke. Nothing has been fixed and it takes over an hour to get a human on the phone, if your not hung up on first. I was told the same thing was the problem but is has been months since the issue(s) were reported and Comcast has not resolved the issue.

1

0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_2bd043. I sincerely apologize for the inconvenience this email issue is causing you. I know how important it is to receive all of your email. I'd like the opportunity to help resolve this problem and review what's been done so far.

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Email

chestnut212

Email down

user_2bd043

XfinityRaul

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