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dobner
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7 Messages

Wednesday, August 10th, 2022 3:12 PM

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Email does not display properly

I am having a problem getting incoming xfinity/comcast e-mail to show graphics and links. Some of the content is either missing completely or the graphic is boxed out and links are not available.  I have checked to make sure that HTML is enabled on email in the settings.

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Updated 

3 years ago

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CCJamie

Problem Solver

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322 Messages

3 years ago

@dobner Sorry to hear about your email issues. What web browser are you using to check your emails? Have you tried clearing cache and cookies?

1

dobner

New Poster

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7 Messages

@XfinityJamie​ Thank you for the response. I am using Firefox as my browser and have cleared my cache and cookies. I won't know if this will work, because I have to wait for incoming e-mail to see if it occurs again. I will let you know if this fixes the problem.

Thanks again.

3 years ago

0

Again

Expert

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31.7K Messages

3 years ago

@dobner 

Go back into Settings and click on Security.  Make sure the two boxes under Mail are checked.  Let us know if this works.

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dobner

New Poster

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7 Messages

@Again​ Thank you for the response. When you suggest going into Settings, are referring to the browser settings or xfinity/comcast settings? I looked under my browser (Firefox) settings and there were not two boxes to check under mail.

3 years ago

0

Again

Expert

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31.7K Messages

@dobner​ 

@Again​ Thank you for the response. When you suggest going into Settings, are referring to the browser settings or xfinity/comcast settings? I looked under my browser (Firefox) settings and there were not two boxes to check under mail.

I was referring to the settings in Xfinity Connect.  Sign in to webmail, click on the gear icon then on Email Settings.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

dobner

New Poster

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7 Messages

I am still having this problem on both my laptop and phone. Your help is needed.

3 years ago

0

Again

Expert

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31.7K Messages

@dobner​ 

Were both those boxes checked as I asked before?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

dobner

New Poster

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7 Messages

@Again​ Yes, both were checked.

3 years ago

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