tis_annoying's profile

New Poster

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2 Messages

Thu, Oct 31, 2019 10:00 AM

Email disappearing

My emails are disappearing when I click on them. I have to search for them to find them, but when I do find them the search shows them as being in the inbox. However, they are not in the inbox and the only way I can get them back into the inbox is to mark them as unread. But, the whole process starts all over again when I click on the email. Also, if I don't know the sender and it disappears before I can get that info, I cannot search for them, so I have no idea how to get the email back. I am not happy about having to go through hoops to read my emails. I have several accounts and it is only happening on the main account. 

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Responses

New Poster

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4 Messages

1 y ago

I am having the same problem.

32 minutes on the phone with Comcast customer support without diagnosis or resolution.

New Poster

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2 Messages

1 y ago

I figured it out on accident. I went to sort and saw that my messages were being sorted by unread and not by date.  I changed it to date and everything showed up. No more disappearing! The sorting changed with an update, so I didn't even realize that was the problem.

williams3036

Frequent Visitor

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9 Messages

1 y ago

Yes, that is the answer but I don't want to have to resort my email to date.  I have it sorted by unread for a reason and I don't like losing emails to the read "pile" when I haven't read it.  They need to fix this!!@@!

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