Visitor
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1 Message
Email Delivery Issues
I'm am experiencing significant delays sending emails from my work account to my personal Xfinity email account. On average, emails are taking nearly 4-6 hours to deliver. I've seen some similar forum posts, but I haven't seen anything that sounds like an actual solution. In short, emails from Mac Mail to Xfinity are either taking forever to deliver or in some cases do not deliver at all with zero error code or guidance.
CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_6a22e3 Thank you for bringing this to our attention. We know how important it is to get all your emails and would love to get this figured out for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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rayripatcomcast
Visitor
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2 Messages
3 years ago
I am experiencing a similar problem with Windows Mail (Windows 11). There is no indication the mail is not sending. Sometimes it winds up in the drafts folder. Sometimes there is a notice that for some unknown reason the mail can not be sent (that happened once). I have been testing for the last few days after getting the run around from some xfinity techs on the phone who were clueless. Generally the mail is in limbo for at least 12 hours then mid afternoon or so, If I send another one, all of them show up at the same time. Using smtp ports 465 and 587 doesn't seem to matter.
The most logical explanation is that the Comcast smtp server is screwed up. Feb 14, 2022 2:13PM PST [Edited: "Personal Information"]
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
Can you confirm if the issue persists when attempting to send via the website? Checking our logs we aren't seeing any delays or issues with it. The only exception being a few attempts at sending via a third party email client where the email client abandoned the session during an attempt to send. Unfortunately Comcast does not control, maintain, or program the third party email client(s) and is unable to resolve any issues with them. You would likely want to ensure your email client is up to date, ensure you are running the latest version, checking the integrity of the profile for any errors, and/or even attempt to completely uninstall and reinstall the email client.
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rayripatcomcast
Visitor
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2 Messages
3 years ago
There is no problem sending or receiving using the web based email. It is just pain to have to sign in every time. It asks me if I am going to use this device again, I check yes. Sometimes I get in right away other times the checkbox to keep signed in just shows up again.
When you say you have no control over third party email client, that is true. But isn't the smtp. comcast.net server (where the problem is) comcast's responsibility? Monday 15 FEB 2022 10:56AM PST
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user_9516d2
Visitor
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1 Message
3 years ago
How do I stop my work email with attachments from going into the spam folder?
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user_c81dbf
Visitor
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2 Messages
3 years ago
My issue is the time it takes to get an email when sent to my by someone else. Really is difficult when the system is sending me a password reset link for instance. It is taking well over an hour to land in my inbox.
Other systems, never have this much of a problem... ATT, Google, all work almost instantly, Comcast, never! This has been an issue for a long long time!
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