Visitor

 • 

2 Messages

Wednesday, April 1st, 2026 3:49 PM

Email Delays

My personal and work emails are being delayed being sent out for hours . It happens in gmail and outlook . 

Oldest First
Selected Oldest First

Official Employee

 • 

3.2K Messages

7 hours ago

Hello, @user_d654c1 can you tell us what device you are using to review your emails? To verify this is an internet issue have you performed a speed test https://speedtest.xfinity.com/? 

Visitor

 • 

2 Messages

@XfinityThomasC​ yes my speed test says I am lightening fast . A dell laptop (0personal) and Lenovo x13 (work ). Emails go out immediately when I disconnect from WiFi and use my phone as personal hotspot . 

Official Employee

 • 

3.2K Messages

Hello @user_d654c1 Email delays on a personal network usually stem from local network congestion, ISP interference, or overactive security settings. To resolve, restart your router, temporarily disable local firewalls, or check for IP address reputation issues.  Firewalls or antivirus (e.g., Windows Defender) on your network can block secure connection protocols. Temporarily turn them off to test.  If your Wi-Fi uses a VPN, it can cause latency; try disabling it. If using Outlook, the issue could be with the mail profile itself. Try creating a new profile.Large attachments or complex HTML can be delayed by home network security checks. If these do not work, try using the Microsoft Support and Recovery Assistant to identify deeper connectivity issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

117.1K Messages

6 hours ago

Concern moved here to the E-mail help section.

forum icon

New to the Community?

Start Here