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goosebumps
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18 Messages

09/27/2026 1:32 PM

Email Conversion

Mom is turning 96. She gets a Yahoo notice every time she checks her email.

Do we know when the actual conversion is happening?

Also, I have 3 other accounts that haven't even gotten the notice when logging in to email

What's going on......appreciate your help

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2 hours ago

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XfinityTommy

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3.2K Messages

6 hours ago

Good morning goosebumps. There is no mandatory transition happening, the Yahoo platform is just an option for our customers. We had gotten a good amount of feedback to incorporate an option for email capability using a platform like Yahoo.

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goosebumps

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18 Messages

Ok is a way to get out of the screen when she logs in .....she has eye issues, and I am using a gaming monitor and larger print so

that picture is huge, and the print is tiny for her to log in.

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6 hours ago

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XfinityTommy

Official Employee

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3.2K Messages

goosebumps Apologies for hear about the issues on the resolution. Have you tried to set her up a user on the computer so that the screen could be optimized to her best accessibility settings?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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goosebumps

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18 Messages

This is the screenhot 

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6 hours ago

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XfinityTommy

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3.2K Messages

goosebumps Thank you for the screenshot! You would choose "Go to Inbox". 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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goosebumps

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I know but its too small.   Is there a way to get rid of it.

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5 hours ago

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EG

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121.6K Messages

2 hours ago

Concern moved here to the E-mail help section.

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