Visitor

 • 

3 Messages

Friday, January 2nd, 2026 3:15 PM

Email conversion to yahoo questions

I have an email for the main Account on Comcast and then 2 additional emails.

 I got an invitation to convert the main account email but not the additional ones yet.

if I convert the main account email now, will I lose access to the secondary emails?

 I have a phone number associated with the main account and 1 of the additional accounts, do you need a phone number tied to an account to move it to yahoo?  
once an account is moved to yahoo can I then add that phone number to the account still on Comcast that didn’t have a phone number?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

2 months ago

 

user_MM21s Hello and thank you for reaching out via our Xfinity Community Forums. Converting your main Comcast email to Yahoo will not affect your secondary emails, those remain accessible until they are individually invited to convert. A phone number is not required to move an account to Yahoo, though if one is already associated, it may be used for verification. Once an account is moved, you can still add that phone number to another Comcast email that hasn’t been converted. Each email address is migrated individually, so you can convert accounts at your own pace. If you have additional questions about the process or timing, let us know. We’re here to help!

 

Visitor

 • 

1 Message

You need a way to convert all the email accounts together. It's a real pain to be trying to navigate between multiple email platforms.

Official Employee

 • 

2.4K Messages

 

user_4hnabk, your feedback is appreciated. This is how we improve. Let us know if you need any further assistance. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

@XfinityChristy​ How do I receive an invitation to convert to Yahoo. My connect app is not performing well.

Expert

 • 

33.7K Messages

@user_3d8ea0

@XfinityChristy​ How do I receive an invitation to convert to Yahoo. My connect app is not performing well.

Regarding email migration to Yahoo! Mail  It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

 • 

2 Messages

Thank you for the reply @XfinityChristy​ . How do I get invited to switch now?

forum icon

New to the Community?

Start Here