Email Changes 1/1/25

Did something change on the Xfinity side for Email effective January 1, 2025? I was able to use Outlook for my comcast.net email through 12/31, but I am no longer able to access my email with Outlook (version: Professional 2021) since January 1st.

I have already tried the following:

On the Xfinity side, I checked to make sure that I am set up to allow 3rd party email servers.
On the Outlook side, my settings appear to be correct
- Incoming setting is imap.comcast.net (port 993) with SSL/TLS encryption
- Outgoing setting is smtp.comcast.net (port 465) with SSL/TLS encryption
I tried changing my Xfinity account password (on Xfinity) and then entering the new password in Outlook. I have tried logging in with the new password and checking e-mail on the browser email, so I know the new password is working. I also noticed that several outgoing test messages were sent, but not since I changed the password.

Any thoughts?

Responses

XfinityKei

Official Employee

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1.3K Messages

1 month ago

@user_aa0har I'm sorry to hear of your issues with your email accounts. Thanks for letting us know of the steps you have already tried. Our teams is here to help as we understand how important it's to have access to your emails. Just to confirm you changed the password in both Outlook and Xfinity? Are you seeing any error messages for the passwords or settings mismatch?

2

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user_aa0har

2 Messages

Yes, I changed the password in both Outlook and Xfinity.

No. The error message was not a password mismatch; the error message was a sync error.

I finally solved the problem this morning by deleting the original version of the account in Outlook and re-installing it. Fortunately, the way I use Outlook, is that I immediately move all incoming e-mails from the Outlook account into a separate saved mail structure that resides on Outlook outside of the actual Outlook account that Outlook imports the e-mail into. That way I don't have to worry about archiving everything before I delete the old account in Outlook. I don't really understand why this fixed it, as all the settings seem to be the same; but, for whatever reason, that seems to have solved the problem.

30 days ago

0

XfinityBillie

Official Employee

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3K Messages

@user_aa0har Thank you for providing the update! I'm happy to hear that uninstalling and re-installing Outlook resolved the email issue you were experiencing. Sometimes that uninstall/reinstall is just the technical version of kicking a washing machine to get it moving again. We do appreciate your time in reaching out and I hope you have a fantastic day!

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28 days ago

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user_aa0har

Email Changes 1/1/25

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XfinityKei

user_aa0har

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