Visitor
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1 Message
Email Bouncing back from one sender
I inquired why I wasn’t receiving emails from one sender so they ran a report and said they were bouncing back. Spent one hour and a half on phone with Xfinity advanced tech and ending up hanging up in frustration. I have a case number but they just didn’t grasp my issue.
Official Solution
CCDanny
Recognized Contributor
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238 Messages
2 years ago
@user_d08e41 I know how frustrating it can be when there are delivery issues with emails. Here is something that should be checked out.
How to unblock an email address
If an email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocking your address as an antispam precaution for Xfinity customers.
The sender should receive an error message containing a link to a FAQ with valuable information regarding the issue and steps necessary to request removal.
Email administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24x7 basis.
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Latoque
Expert
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29.7K Messages
2 years ago
Are you getting any error message when you try to send to that one party? If so exactly what does it say?
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