Visitor
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1 Message
Email blocked. Need to get it.
I’m being sent a gift card as a payment but the email they are sending keeps getting blocked and never gets to me. How do I get it unblocked. I turned all spam filters off and added the email to contacts but am still not getting it. The company says there is nothing that can do on their end. I really need this email. The email would be from
[Edited: "Personal Information"]. Is there something I can do please.
XfinityJamesC
Official Employee
•
2.1K Messages
4 months ago
Greetings, @user_Mrsc12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues receiving this email, but you have definitely come to the right place for assistance.
It sounds like you've completed most of the recommended steps to unblock a sender. Is the sender receiving a message or bounce-back when they try to email you, or does the message just not come through?
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