Visitor
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3 Messages
email blocked from known business
Xfinity/Comcast has blocked all email coming from a business. The web host of the email for the business is network solutions, and the business has it's own domain name and email address. I tried making an email rule to send all email with the biz email address into my Inbox, but that didn't work. I'd appreciate any help! Email from our employees from this business are blocked.
CCTyler1
Problem Solver
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409 Messages
2 years ago
Hello there, and good afternoon! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response.
I understand that you've been having a hard time sending out emails, under the business's email domain, and I can totally imagine the inconvenience behind this, especially when that communication can be extremely important for the business.
Is this all email recipients, or just certain email addresses that are unable to receive the emails? Thank you in advance, and I look forward to working with you!
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smundy
Visitor
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3 Messages
2 years ago
Hi Tyler,
My husband's business' emails are getting blocked by comcast/xfinity. He and his employees email me frequently, and their emails get bounced back.
Thank you for your help!
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XfinityCSAEmail
Official Employee
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1K Messages
2 years ago
Good afternoon,
Can you please provide the domain that you are seeing this issue with?
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user_a0f600
Contributor
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26 Messages
2 years ago
I'm having the same problem and have spoken with 'high level' support and they are NOT HELPFUL! I have several domains that are blocked and I'm missing important email from legit companies. For example after ordering something I get no order confirmation. For example @esalerugs is blocked. Why is this happening? The last support person I spoke with said he was going to push all the blocked email through but guess what? No email! Another tech person said to contact all the companies that were blocked and aske THEM why email is blocked! How am I supposed to know exactly who is and isn't blocked if I am not getting the email??? This all started about 6 weeks ago when all of the sudden I was getting about 70 spam messages a day. When the spam stopped so did the legit email. I'm getting all personal email (it appears so anyhow) but not all business related. Nobody will help!
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