okhakmahd's profile

New Poster

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2 Messages

Tue, Oct 15, 2019 8:00 PM

email automatically blocks out certain senders even though I'm subscribed

I have not been receieving certain newsletters i'm subscribed to even in my spam folder. The email just blocks out the sender even though I didn't change the settings to block out certain emails.

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Responses

BruceW

Gold Problem Solver

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22.3K Messages

2 y ago

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

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