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@edgeton1​ Could you be more clear about the new/old format?  Are you using the webmail, or something else?  Any chance you could post a screenshot (please obscure any Personal Information)

Good morning @edgeton1 and all. If you need assistance with email concerns. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

For 2 days my webmail opened up in a new format. After closing and reopening it the old format came back. It has not opened in the new format since.

@edgeton1, Thank you for reaching out to Xfinity Support. Are you able to share a screenshot of an example? (protecting private info) If not, please send a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message