New Poster
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3 Messages
Email Attachments
All of sudden over the last couple of weeks, I can no longer add attachments of more than 25 KB. I googled the limits and am told that it's 25 MB. Today I tried to send an email with a Word and 2 Publisher attachments. The total size of all 3 attachments was 1.3 MB. It failed to send. I ended up having to send it through my gmail account. What's up with this?
XfinityBrie
Administrator
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672 Messages
3 years ago
@jandklines
Thank you for joining us here in the Xfinity Support Forums. The maximum size of an email cannot exceed 25 MB; this includes attachments, headers, text, formatting, etc. If the entire email exceed 25 MB, it will not send. During troubleshooting, did you try sending a blank email--no headers or special formatting--with the attachment? If so, and you still received the error, let me know how you're sending and receiving your Comcast emails (through the Xfinity Connect Portal, through a Third Party Client, etc.).
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