Skip to main content

    Support

    Offers

U
user_50qq92
1st Topic

Visitor

 • 

3 Messages

Thursday, July 10th, 2025 3:43 PM

email assistance - MFA email no longer works

The secondary email on one of my accounts for MFA no longer works. As a result i cannot get into my main email that  i have had for many years. I cant get a live human on the phone. Chat assistant will also not connect me to an agent. There is no way of editing MFA emails in the settings that i can find. Please help. 

Question

 • 

Updated 

1 day ago

14

1

0

XfinityEmilyB

Official Employee

 • 

2.1K Messages

1 day ago

 

user_50qq92 Welcome to our community forum! Thank you for reaching out so we can help with your secondary Email account that's used for MFA. When you say the Email no longer works, what does that mean? Are you unable to sign in? 

 

4

0

user_50qq92

Visitor

 • 

3 Messages

Correct. It is an old yahoo email address that no longer works and Yahoo wants me to pay them for assistance. 

Like

Reply

1 day ago

0

XfinityEmilyB

Official Employee

 • 

2.1K Messages

 

user_50qq92 I appreciate you clarifying that for me. Since you can't access the account you have on file for MFA, I would recommend reaching out to our Customer Security Assurance team and they can review other options available to verify your identity. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_50qq92

Visitor

 • 

3 Messages

There is no option for my issue to report there. Why is it so difficult to get someone on the phone ? I have been a customer for 20 years. 

Like

Reply

1 day ago

0

XfinityEmilyB

Official Employee

 • 

2.1K Messages

 

user_50qq92 I understand where you're coming from, and I'm here to make sure you get the support you need :). Please follow the link I sent and click on the tab up top that says "Contact Us". There, you can find their business hours and contact phone number. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here