email assistance - MFA email no longer works

user_50qq92 I appreciate you clarifying that for me. Since you can't access the account you have on file for MFA, I would recommend reaching out to our Customer Security Assurance team and they can review other options available to verify your identity. 

user_50qq92 I understand where you're coming from, and I'm here to make sure you get the support you need :). Please follow the link I sent and click on the tab up top that says "Contact Us". There, you can find their business hours and contact phone number. 

jb30115, Hi there! Thanks for reaching out. As someone who depends on my emails for important communication, I can understand the inconvenience caused by all your emails being directed to the delete file. You've come to the right support team. Over social media, our dedicated team of experts is dedicated to resolving email concerns. We can help. Have you checked to see if there was an email or spam filter set up by mistake as one possible cause like in this link here? Are you checking the emails directly from our website or through a 3rd part email client?