Visitor
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1 Message
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
K3MKOORS
Visitor
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2 Messages
1 day ago
Same thing happened to me. Xfinity password works fine on my computer, but not on my Samsung Galaxy S23+. I have rebooted the phone several times, but for some reason, it will not accept the the Xfinity password and keeps asking for it saying "There was a problem signing in to your account. Enter your password again. If you've changed your password recently, make sure you enter the new password." I have not changed my password recently. This just happened today.
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XfinitySean
Official Employee
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501 Messages
13 hours ago
Thanks for posting on our community forums, user_sooiry! Sorry to hear that you're running into issues signing in to your email address on your phone. Are you running into any specific error messages when attempting to do so?
Also, if you haven't already given it a shot, I'd recommend trying the steps K3MKOORS was kind enough to share above to ensure that third-party access is enabled in your email security settings.
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