Contributor
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24 Messages
Email alerts from Bank of America not always getting through.
I've had email alerts set up on my Bank of America credit card for years. Since February 9 these alerts are not always getting through to my comcast email and are being marked as undeliverable by BoA. I did not change anything on either the comcast or BoA end of things. It simply stopped working on a regular basis. I receive the emails occasionally but not always. The email do not go into the spam folder, they simply cannot be delivered.
The message I recieve on the BoA site states:
If undeliverable is displayed, we were unsuccessful in delivering the alert after 3 attempts. Please make sure your email address is correct. Your mailbox may have been over its limit or, if you have alerts sent to a mobile device, reception may have been unavailable.
Is this a Comcast or BoA issue and how do I resolve it?
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
6 years ago
@Shessar please PM me the email you are experiencing this issue with and i can look into it for you. There could be a filtration causing this or If its being denied by our server, i can review and find a possible reason why we are blocking them, but if its stopping at the BoA side, they would be responsible for finding the issue and resolving it.
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Shessar
Contributor
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24 Messages
6 years ago
After PMs it looks like this problem is on BoA's end. Thanks for the help!
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