confused_email's profile

New Poster

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2 Messages

Wed, Feb 3, 2021 11:00 AM

email address.net verses address.com

All my outgoing Comcast emails show up as address.com in the recipients mailbox. If they use "reply", the return message is undeliverable, as it must be address.net to reach me. Is there a way of fixing this, either by having the outgoing email show .net in the address or being able to accept .com as the incoming address?

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Again

Expert

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25.3K Messages

2 m ago

@confused_email 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.5K Messages

2 m ago

Good evening, confused_email. That sounds like both an interesting and frustration situation all at once! Are you using any third party email client at all, such as Microsoft Outlook or Windows Live?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

2 m ago

Thanks, your question about the email server was all I needed. I am using an Android phone with whatever the default email server is. The account name was address.net, but going deeper showed it was syncing to address.com. This setup was still retrieving Xfinity emails okay, but sending them as if from address.com. I couldn't edit the phone account settings, but created a new one and deleted the old, and now the return address shows up properly.

As a side note, some "unsubscribe" functions will not accept address .net as a valid email address.

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