1 Message
email addresses
My husband and I share the same email address but Social Security says we can no longer do that. How do I create an additional email address for our account?
1 Message
My husband and I share the same email address but Social Security says we can no longer do that. How do I create an additional email address for our account?
XfinityJamesC
Official Employee
•
1.5K Messages
1 month ago
Greetings, @user_gj8z1o! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about creating an additional email for your account. You have definitely come to the right place for assistance.
As of June 3, 2024, customers will no longer be able to create new Xfinity Email (comcast.net) accounts. https://www.xfinity.com/support/articles/account-email-information
Your current email address will not be affected, but if you need to create a new email account for Social Security, you will need to use a third-party service like Gmail or Outlook (formerly Hotmail). Once your new email has been established, the primary user can log to your Xfinity account in and send an invitation to the new email address, so you can both access and manage the account. You can find more details about how to do this here: https://www.xfinity.com/support/articles/primary-and-secondary-accounts
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