August2021's profile

New Poster

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1 Message

Tue, Jan 12, 2021 12:00 AM

email address

how do you create a comcast email address

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

4 m ago


@August2021 wrote:

how do you create a comcast email address


Log in to your account, go to Users and create a new user.  The user name will be the email address at comcast.net. See this thread for more info :

Solved: create additional email account - Xfinity Help and Support Forums - 3360443

Again

Expert

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25.5K Messages

4 m ago

Also, pinned at the top of this page is How to: Add an additional email address

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

4 m ago

Let us know what additional questions you have, August2021!

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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7 Messages

4 m ago

Hi,

 i am not the original poster but i have tried to add additional emails for myself. i need multiple emails for my personal use because i use them for different parts of my life. it also helps decrease the risk of Identity fraud. anyway, i am having problems. i have already set up "usernames" and now what? when the system asked me for an email to verify. what do i do? i put these "usernames" into the viewer category per other instructions. how does everything i did get me additional email addresses for myself.

 

New Poster

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7 Messages

4 m ago

I already tried that one and it gets me nowhere.  the viewer category still asks you to give them an email address to connect and verify.

jav6joev

Bronze Problem Solver

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2.1K Messages

4 m ago


@NEB1 wrote:

Hi,

 i am not the original poster but i have tried to add additional emails for myself. i need multiple emails for my personal use because i use them for different parts of my life. it also helps decrease the risk of Identity fraud. anyway, i am having problems. i have already set up "usernames" and now what? when the system asked me for an email to verify. what do i do? i put these "usernames" into the viewer category per other instructions. how does everything i did get me additional email addresses for myself.

 


There are three levels of users.  The first two require email addresses for confirmation since they have higher privilege levels.  The third does NOT require an email address to be entered for confirmation.  Choose that one for the new user.

jav6joev

Bronze Problem Solver

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2.1K Messages

4 m ago


@NEB1 wrote:

I already tried that one and it gets me nowhere.  the viewer category still asks you to give them an email address to connect and verify.


Apparently there is a way around having to add a Security Check (email or phone number) as described in the response marked ANSWERED in:

Solved: Security check message: "Add your email address" - Xfinity Help and Support Forums - 3396041

New Poster

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7 Messages

4 m ago

first of all, Xfinity has changed its layout so the graphics don't apply any longer. so I can't use that answer which is probably why it was archived. I basically gave up and created more google email addresses. I am not even going to use Xfinity email as my main email program- I use MAC mail. MAC mail is a lot more user-friendly. I would have used yahoo but I saw on another answer that yahoo no longer offers free emails and Earthlink will not allow me to take my email addresses with me after I cancel with them. the only other possibly still free email provider is AOL. I haven't checked them out, yet. thanks for your help, though.

jav6joev

Bronze Problem Solver

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2.1K Messages

3 m ago


@NEB1 wrote:

I already tried that one and it gets me nowhere.  the viewer category still asks you to give them an email address to connect and verify.


I just added a new user twice using my desktop and mobile phone accessing the MyXfinity.com web site.  The 'Viewer' user role DOES NOT require a Contact Method (email or mobile phone number) like the other two roles do.  Not sure if something changed correcting what you were seeing or somehow the way you were accessing adding a new user was problematic, e.g. browser/cache issues.

 

Update:  And, yes, when logging in to my Viewer account using the Xfinity Stream app, it prompts for an email address for account password recovery or something BUT it also allows you to 'Ask me later'.  The screen ALSO has an 'X' upper right allowing the user to CANCEL the screen and go back.  Going back and accessing the Stream app again remembers/retains the login and takes the user directly to the schedule of channels to stream, WITHOUT showing the screen prompting for email for recovery.  

 

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