Visitor
•
1 Message
email account
Hello.
We had Comcast/Xfinity for many years - when we moved, the community used a different provider.
We had multiple email addresses that we now cannot find.
Please help, thank you.
Visitor
•
1 Message
Hello.
We had Comcast/Xfinity for many years - when we moved, the community used a different provider.
We had multiple email addresses that we now cannot find.
Please help, thank you.
XfinityChristy
Official Employee
•
2.1K Messages
17 hours ago
Hello @user_jk2seb, thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you're having trouble accessing your old Comcast/Xfinity email addresses! We understand how important your Xfinity email addresses are, even after you've moved on from our service. We want to help you regain access!
If you're a former Xfinity customer, you can typically keep your
@comcast.netemail address if you logged into the Xfinity Email website (connect.xfinity.com) at least once within 90 days before disconnecting your service. To keep it active afterward, you just need to log into webmail at least once every nine months.If you haven't met these requirements, or if your account became inactive, it may have been deactivated and its contents might not be recoverable.
Please let me know if you are running into a particular error message or code.
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