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user_i0vmct
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Originator

3 Messages

Monday, February 17th, 2025 12:06 PM

Email account will be closed

I have one Comcast.net account that I use daily.   I keep getting notices that it will be closed due to inactivity.     Help!

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Updated 

7 days ago

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Accepted Solution

XfinityEmilyB

Official Employee

 • 

2K Messages

2 months ago

@user_i0vmct Welcome to our community forum and thank you @Again for jumping in with great advice :). If you are accessing your Xfinity Email account from a third party mail program like Outlook, for example, please be sure to log into our website at least every 9 months to keep your account active. You can learn more here.

0

Andyr1

Gold Problem Solver

 • 

8K Messages

2 months ago

Have you ever accessed it through a web browser? Also, are the notifications real, or just SPAM?

4

user_i0vmct

3 Messages

The notification comes in a believable thread from Xfinity . 

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2 months ago

0

Again

Expert

 • 

31.4K Messages

@user_i0vmct​ 

Log in to the website.  Any official email from Xfinity will have the official logo. 

You do need to log in to the website on a regular basis, at least every 9 months, but I would keep it safe at 90 days or once a month at least.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

user_i0vmct

3 Messages

Thanks.  Will do!   I appreciate the forum help. 

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2 months ago

XfinityGabriel

Official Employee

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2.2K Messages

 

user_i0vmct, It is our pleasure to help. Do you have any additional questions or concerns today? Do you have an active account with us?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_47ptr2

2 Messages

1 month ago

I am in my Comcast.net email daily from the website and I keep getting messages saying it will be closed.  I am receiving emails there daily. 

5

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XfinityAmira

Official Employee

 • 

4.1K Messages

Hello user_47ptr2, thanks for visiting our Forums and taking the time to reach out to our team. We're here to support you and would be more than happy to assist you with this email concern. 

 

To confirm, are you an email for life customer (no longer a customer), or do you currently have an active account with us (please do not provide any account information here, thank you)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

user_47ptr2

2 Messages

I currently have an active account, thank you.  Also, I am viewing the email directly from my laptop.  Is there a way to stop the emails from opening automatically?  Thank you for your help.

(edited)

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1 month ago

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XfinityOrlandoM

Official Employee

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2K Messages

@user_47ptr2

 

Let's take a look into your account as generally  you only get that message if you have not accessed her e-mail in the last 12 months. Please send me a direct message including your name and complete address to get started.

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_e1n54y

1 Message

i can't get into my comcast email and i need help

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14 days ago

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XfinityDilary

Official Employee

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2.1K Messages

 

user_e1n54y Thanks for posting on our Community forums for assistance with your Comcast email account. I'm sorry to hear you're unable to access it. Is this through our Xfinity Website? Or through a third-party email client? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

0

Jay61

Regular Visitor

 • 

12 Messages

1 month ago

I occasionally get an email message saying me account is inactive and will be closed. I only have one email account and use it daily, the message lists two other email account that are not even setup on xfinity, one of them isn't even an address that I created.

The message reads this:

Xfinity Logo
This is your final reminder before we close your inactive Comcast.net email account. Because you haven’t signed into your Comcast.net email account(s) listed below in more than two years, we’re closing it and you’ll lose access to the email account and its data.
  • xxxxxx@comcast.net
  • xxxxxx@comcast.net
Take action today

  • If you want to keep your inactive email account(s) and prevent it from closing, just sign into the inactive mailbox today.
  • If you'd like to download your email data before your email account closes, you can get started here: https://export.xfinity.com/
  • If you don’t want to keep access to your inactive Comcast.net email(s), there’s nothing you need to do.

(edited)

4

0

Again

Expert

 • 

31.4K Messages

@Jay61​ 

How are you accessing your email?  If by using a third party email app, you need to sign in to webmail in order to keep your email address active.  And  you need to sign in at least every 9 months, but your best bet is every 90 days.  I suggest at least once every month.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityChristy

Official Employee

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2K Messages

 

Jay61 Hello and thank you for reaching out via our Xfinity Community Forums. Getting that sort of email sounds concerning and confusing! I can understand why you're worried about those emails.

I want to assure you that we'll get to the bottom of this and make sure your account is secure. It's really important to us that you feel safe and confident using our services.

 

To help me investigate this thoroughly and provide you with the best assistance, could you please send me a direct message with your full name and service address? That will allow me to access your account details and look into the discrepancies with those email addresses.

 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_4fyclw

2 Messages

Question not answered. Why is my email being closed ''because it hasn't been used". I use it daily!

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9 days ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_4fyclw Are you accessing from the Xfinity website? or a 3rd party app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

user_2hfuob

1 Message

26 days ago

I received a final warning that two of my comcast accounts would be closed this morning. I reactivated them immediately to find only xfinity emails left. No other data. Were they already deleted? it said I still had time. 

0

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1DennyG2

New Poster

 • 

26 Messages

9 days ago

I have a similar problem, my secondary account is about to be closed, and I cannot access it without changing password.  I am no longer an Xfinity customer but use my primary email as my daily email.  I need access to secondary (same name without . Between)

can anyone help?

2

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XfinityMatthew

Official Employee

 • 

56 Messages

Hello @1DennyG2 

 

I see your recent DMs to us. You wont lose the email as long as you continue to log into it on the Xfinity website directly at least once every 9 months. I saw you mentioned resetting the password was going in circles. Have you tried the steps outlined at https://www.xfinity.com/support/articles/change-secondary-password ? Are you getting any specific error message when trying to reset the password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_4fyclw

2 Messages

I'm getting messages saying my email is being closed because I haven't used it in 2 years. I USE IT EVERY DAY. Help!

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9 days ago

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1DennyG2

New Poster

 • 

26 Messages

9 days ago

I don't see the secondary user on my list of email accounts when I log in as the primary account holder.  Only 2 accounts, mine and my wife's 

6

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@1DennyG2, Understood, thank you for clarifying that detail. When you attempt to log in with your secondary email, what error message or error code are you seeing on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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1DennyG2

New Poster

 • 

26 Messages

this is what happens in order: 

1)

  • Reset your Xfinity password

As part of our commitment to you, Comcast routinely reviews and monitors account security. Please update your password to help protect you and your account.

2)

  • Connect to your home WiFi to reset your password

You'll need to connect to your home WiFi, then navigate to xfinity.com/password to complete a password reset.

Note: Video-only users will need assistance from the primary account holder to reset their password. 

3) I no longer have Xfinity Wifi.....so when I login to my current xFinity email, I am back into not being able to see my secondary xFintity email.....

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8 days ago

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XfinityMatthew

Official Employee

 • 

56 Messages

Thank you for attempting those steps. The next thing I would have you try is to reach out to our Customer Security Assurance team. Their phone number is 1-844-335-8719 or you can reach them online at https://spa.xfinity.com/ . They will have an option in their phone tree for password reset assistance and this is specifically for email password resets and people locked out of the emails completely. I would give them a call and see if they can resolve the issue. If not come back here and let us know and we could submit a ticket to get the secondary email looked at. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

1DennyG2

New Poster

 • 

26 Messages

I called the number 844-335-8719, and the options are only press  1) if you are a victim of ID theft and an account has been opened without your knowledge __NO

or 2) existing customer and mobile service was added without your knowledge (Not a customer now, and no mobile service.)

There is no option for email password reset that I could find.

Also I went online and for help similar results: Options are only pick one of the following: 1) not able to send email to comcast customers (no), 2) can't reach a website I want to go to (no)

or 3) i failed ID verification at a retail store (no)

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8 days ago

0

XfinityMatthew

Official Employee

 • 

56 Messages

Okay appreciate you giving it a shot. We are going to email your issue directly to the Customer Security Assurance team and get this one escalated. I will be switching back over to the direct message to give you more information shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_oa3199

1 Message

8 days ago

I have a comcast.net email account and use it daily.  I am a customer for life and depend on this email account for business and personal use.  How can I keep this active?   

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