Visitor
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1 Message
Email Account Disappeared
Been a Comcast customer for 40 years but 2 years ago moved to a location without Comcast services, but I kept my legacy Comcast.net email. 6 days ago it stopped working. I spent 2 days chatting with 5 people in India who assured me they’d fix the issue; 2 phone conversations; and a trip to a local Xfinity service center. They could find no evidence that my user name/ID was ever in their system or existed. None. Nada. Like a ghost it vanished. [Edited: "Language"] “Sorry, we believe you, but we can’t help.” 15 years using this email down the drain. Thanks, Tom Karinshak
XfinityJohnG
Official Employee
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1.7K Messages
4 days ago
Thank you for reaching out to our team here @user_870mgy. I would be happy to look into any issue with that email address. Could you send me a direct message with the full name and the address on that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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