Hello there @user_8e4v7t, I understand the importance of access to a needed email. Have you tried logging into your account using the Yahoo email source?
user_8e4v7t Thank you for getting back to us here so we can continue working together :). Do you remember migrating your Xfinity Email to Yahoo? What happens when you try to access your Email through our web portal: https://www.xfinity.com/email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_8e4v7thave you been using a third party email app to fetch your email? If so, that's probably why you got that message; you need to log in to webmail [see the link above] at least every 90 days in order to keep your email alive. You can try getting in touch with Customer Security Assurance to see if they can bring it back if it hasn't been too long.
Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
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I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Were you actively using your Comcast email? @user_8e4v7t
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
•
714 Messages
4 hours ago
Hello there @user_8e4v7t, I understand the importance of access to a needed email. Have you tried logging into your account using the Yahoo email source?
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