Same, I started getting this message three days ago and haven't been able to use Outlook to get my emails. I can login to Xfinity and get my emails that way, but why won't they go to Outlook like they have been doing so for YEARS?!?!?
Two separate Comcast email addresses I have are also IP blacklisted. Started a little over a day ago. Thunderbird forwards the blacklist message from Comcast's servers, and then Thunderbird continues to ask for new passwords.
Strangely, new emails from Comcast will slip through to Thunderbird. As commented above, logging into Xfinity to view emails works just fine, albeit painstakingly slow.
About 15-20 minutes after my last post on another topic on the forums, I stopped getting the IP blacklisted messages. For both Comcast email addresses we have.
I have no idea why. I didn't do anything since this started two days ago except for rebooting the modem. It was still a problem early this morning, but now it's not.
Assuming the problem has been fixed, I guess "temporary" means about 48 hours. Fingers crossed this has been solved.
EDIT: Well, I may not be seeing the IP blacklist messages, but emails do not appear to be going through to my email client (Thunderbird). I just did a quick test sending an email from a non-Comcast address, and 10 minutes later it still has not shown up on Thunderbird. Very disconcerting that I could be missing emails.
Thank you for reaching out about accessing your emails through Thunderbird, @MichaelCA! I am sorry that has been giving you trouble! We want things working great! We have been making some changes for security. Can you check to make sure the outgoing mail server port is set to 465 or 587 and update the encryption settings of your outgoing mail server from non-encrypted to encrypted settings? You can see how to check and update the setting here, https://www.xfinity.com/support/articles/update-your-xfinity-email-settings.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to our team here. We will be happy to look onto that issue if you are still running into that error. Have you already checked to make sure the outgoing mail server port is set to 465 or 587 and update the encryption settings of your outgoing mail server from non-encrypted to encrypted settings? You can see how to check and update the setting here, https://www.xfinity.com/support/articles/update-your-xfinity-email-settings.
@XfinityRay wrote: "... port is set to 465 or 587 and update the encryption settings ..."
@XfinityJohnG wrote: "...port is set to 465 or 587 and update the encryption settings ..."
Perhaps both of you failed to notice that the posters' mail server IPs are "Temporarily blacklisted", which has nothing to do with user ports or encryption settings????
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Craftygirl0214
Visitor
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8 Messages
20 days ago
Same, I started getting this message three days ago and haven't been able to use Outlook to get my emails.
I can login to Xfinity and get my emails that way, but why won't they go to Outlook like they have been doing so for YEARS?!?!?
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MichaelCA
Contributor
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263 Messages
19 days ago
Two separate Comcast email addresses I have are also IP blacklisted. Started a little over a day ago. Thunderbird forwards the blacklist message from Comcast's servers, and then Thunderbird continues to ask for new passwords.
Strangely, new emails from Comcast will slip through to Thunderbird. As commented above, logging into Xfinity to view emails works just fine, albeit painstakingly slow.
(edited)
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XfinityJohnG
Official Employee
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2.3K Messages
17 days ago
Thank you for reaching out to our team here. We will be happy to look onto that issue if you are still running into that error. Have you already checked to make sure the outgoing mail server port is set to 465 or 587 and update the encryption settings of your outgoing mail server from non-encrypted to encrypted settings? You can see how to check and update the setting here, https://www.xfinity.com/support/articles/update-your-xfinity-email-settings.
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BruceW
Gold Problem Solver
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26.9K Messages
17 days ago
Perhaps both of you failed to notice that the posters' mail server IPs are "Temporarily blacklisted", which has nothing to do with user ports or encryption settings????
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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