Email account access

user_ere113 Thank you so much for your post for help with accessing/resetting your email. If the one account you are having issues with is not attached to an active service account most teams would only have limited troubleshooting available. This would also come into play if the email address did not have any additional authentication options set up for it as well. For email issues, since they do handle private and personal information a specialized team our Customer Security Assurance team can better assist. If you were not able to reach them by dialing 1-800-Xfinity you can check out the Customer Security Assurance Teams page for their direct contact information.