Email access

@cheryl_b Good morning, and thank you for reaching out via our Xfinity Community Forums. I totally get the frustration with the recent changes to email access. It's definitely not ideal when something you're used to using changes, especially when it makes things feel more complicated and time-consuming. I've seen some comments about the removal of the app access, and I want to make sure you know the easiest way to access their email through the Xfinity website. It shouldn't be a cumbersome process, and I want to help simplify it as much as possible.

So, here's the quickest way I recommend to get to your Xfinity email:

1. Open your web browser: This could be Chrome, Firefox, Safari, Edge, or any other browser you use.

2. Go to the Xfinity website: In the address bar at the top of your browser, type in "xfinity.com" and press Enter.

3. Look for the "Sign In" button: It's usually located at the top right of the page. Click on it.

4. Enter your Xfinity credentials: You'll need your Xfinity username (usually your email address) and your password.

5. Find the Mail icon: Once you're signed in, look for an icon that looks like an envelope or says "Mail" or "Email." It might be in a menu or on your account dashboard. Click on it.

That's it! You should now be in your Xfinity email inbox.

I know change can be tough, and I appreciate everyone's patience. If you're still having trouble or if these steps aren't working for you, please don't hesitate to reach out. We're here to help make this transition as smooth as possible. We want to ensure everyone can access their email quickly and easily!