user_9bcalt Thanks so much for reaching out to us with your concerns regarding your email account! Have you checked on the status of your email address to make sure it is currently active? To check the status of your Xfinity email address please follow these steps:
1. Go to the Xfinity email status page at customer.xfinity.com/settings/xid/uidemail and sign in with your Xfinity ID and password. 2. Click on "Comcast email" under the "Your Information" section. 3. If your email account is active, no status will be displayed. If inactive, a message will indicate that you haven't used your account in the past 12 months.
To keep your account active, make sure log in at least once every 12 months.
In the future, please pick only the one most appropriate forum to post your question. Posting in multiple forums is considered spamming and is against the Guidelines and Acceptable Use Policy.
https://xfinity.com/password <----- this is where you change your password. If you're using a third party email app, login in to webmail first to make sure it works.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrianH
Official Employee
•
2.1K Messages
21 hours ago
1. Go to the Xfinity email status page at customer.xfinity.com/settings/xid/uidemail and sign in with your Xfinity ID and password.
2. Click on "Comcast email" under the "Your Information" section.
3. If your email account is active, no status will be displayed. If inactive, a message will indicate that you haven't used your account in the past 12 months.
To keep your account active, make sure log in at least once every 12 months.
0
0
Again
Expert
•
33.7K Messages
10 hours ago
@user_9bcalt
In the future, please pick only the one most appropriate forum to post your question. Posting in multiple forums is considered spamming and is against the Guidelines and Acceptable Use Policy.
0
0
user_9bcalt
Visitor
•
7 Messages
2 hours ago
Please help me login to my email, my password want access my email
3
0