Ann9999's profile

New Poster

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1 Message

Sun, Jan 3, 2021 2:00 PM

Email about recent sign in from new device

I'm getting emails sent to my gmail account (which is a secondary email for one of the two accounts I manage - my personal account and my elderly mother's ).

The email indicates there was a sign in from a new device but gives no further details, such as the user name or account.

1. How can i determine which credentials were used?

2. If it wasn't me, how can I disconnect the unauthorized user?

I can't tell if this is legitimate or phishing. I seem to get be getting this email every few Sundays and each time I change my password but I keep getting the same email sent again.

Thanks.

Responses

Official Employee

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375 Messages

5 m ago

Thanks so much for taking the time to reach out us regarding your issues with unknown devices logging into the hotspots. This link will provide you with the steps to view the connected devices and manage them. https://comca.st/3sgcd6d Should you need anything further we are always here to assist you at any time please do not hesitate to reach out to us here at any time. 

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