Email 2 step verification - Why am I suddenly required to do this for email at home?

I have had 2 step verification turned on for years and it is a good feature. When I am away from my home network it prompts me to need to enter a verification code, but when I am at home, it does not. Until a few weeks ago. Now it requires this when I want to sign into my email at home, even though I keep checking the box "do not ask me again for this browser". So I had to turn it off, which I didn't want to do. Is this a problem others are having and is Xfinity aware of it and working on a fix?

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Responses

Again

Expert

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30.4K Messages

3 years ago

@justme791

Make sure you have cookies set for connect.xfinity.com

justme791

Frequent Visitor

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10 Messages

Cookies were set so I removed them, then logged back in and turned 2 step verification back on which re-established cookies (I checked). Will watch it over the next few days and let you know if the problem is resolved or returns. Thanks so much.

3 years ago

justme791

Frequent Visitor

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10 Messages

So....unfortunately this was not the answer. It worked for the first 24 hours but now the problem is back. If I log into Xfinity email from my PC, I am prompted to enter a verification code that is sent to my phone. Other suggestions very welcome!

3 years ago

XfinityChristina

Official Employee

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923 Messages

Hi, @justme791. I want to confirm a few things. This issue is on the same device and platform right? Such as our website on the same computer rather than going through different platforms to get to your email. If it is on a website making sure it's the same website browser as well, such as chrome, internet explorer etc each time on the same device accessing the same website for your email.

I know this is a lot of things to confirm, but we like to narrow down any issues that could come up first and then dive deeper into the issue. Are you also using our athenticator app as well, or did you just set up the text/email code?

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3 years ago

pgonly

Visitor

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3 Messages

@Again A

The answer to your questions are : I am using the same browser on the same device and platform and I have checked the box to not ask me again on this browser. I have checked my cookies in Firefox and it looks like coolies are being set as they are not blocked and there is recent evidence of their acceptance by Comcast mail, Xfinity, etc

3 years ago

venicenancy

Frequent Visitor

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13 Messages

3 years ago

Same problem on multiple devices, through Comcast Website, using Firefox and safari. Just started after travel, but now for 3 days after being home and checking, don’t require on this browser, I have to enter code EVERY time I log in.

PRgreen

Regular Visitor

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5 Messages

3 years ago

I have the same problem. Every day I'm asked to input a verification code when I log into my email.... always from the same PC, same browser (Chrome), and I ALWAYS check the box for "Don't ask on this device" again. This only occurs on a desktop PC.

And as an FYI, When I'm not in front of my PC, I use an email app on my phone and tablet, and those devices don't require a code when I check email.

pgonly

Visitor

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3 Messages

3 years ago

I share this problem and it also arose fairly recently. Does not recognize "Remember This Browser" feature. Yes and it is every time I log in. I can't even find a customer service phone number to talk to a live agent about this.

justme791

Frequent Visitor

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10 Messages

3 years ago

@ComcastStarr - I can confirm all of the things you asked (same PC, same browser - Chrome) however I am not sure about this question you asked - "Are you also using our athenticator app as well, or did you just set up the text/email code?" I guess I'm not familiar with what the authenticator app is. I had set up 2 step verification on my PC (turned it off again because of this problem) and it uses the mobile # in my Xfinity profile.

It seems that this has become a common problem as @pgonly , @venicenancy and @PRgreen all have the same experience. Checking the "remember this browser" feature is useless and the problem doesn't occur on our mobile devices. I share the frustration of @pgonly that there is no actual customer service to call for an issue like this. We have to rely on the kindness of someone like you and chance that you'll stumble on our posts.

justme791

Email 2 step verification - Why am I suddenly required to do this for email at home?

Again

justme791

justme791

XfinityChristina

pgonly

venicenancy

PRgreen

pgonly

justme791

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