Contributor
•
16 Messages
Eliminating use of primary account's @comcast.net address
Hi. I no longer need/use my primary account's @comcast.net address and I have no secondary addresses setup. I would like xfinity to no longer use my @comcast.net address for any account, forum, etc purposes. I want existing email addresses elsewhere to be used instead. I haven't migrated my @comcast.net address to Yahoo Mail and don't intend to at this point.
I see my @comcast.net address appearing in two places. One is my profile when logged into my xfinity account and one is my profile here in the forum (both shown below). I changed my xfinity account personal email to be preferred so as to steer email away from my @comcast.net address. That seems to be working so far but is that fully sufficient? I don't see a way to change my forum email address.
What could/should one do here? Thanks in advance.
|
|
XfinityDilary
Official Employee
•
2.8K Messages
10 days ago
0
0
SomeUser
Contributor
•
16 Messages
3 days ago
It did help a bit, thank you. But I am still concerned about the inability to remove the @comcast.net email address from an existing account when someone doesn't migrate to Yahoo Mail. For more context...
Regarding our main (or as you say, online) account: Setting the Personal Email address as the Preferred Address has seemed to work generally for account related email (for me). But yesterday I received a "We got your back during storm season" email from xfinity that was sent to *both* my primary Comcast Email Address *and* my Preferred Personal Email address. So at least one system isn't configured to send *only* to one's preferred email address. Might there be other cases where email will be sent to the no longer preferred @comcast.net address? Perhaps when email to the Preferred Personal Email address is (temporarily) undeliverable?
Regarding our forum account: If one is willing to disable email notifications in their forum profile Notifications & Settings (sometimes useful and strongly desired), that would cut off those emails to the @comcast.net address. Here again, though, could other emails be sent to the forum account @comcast.net address in the future? Perhaps an administrative communication of some sort (privacy breach notice, whatever)? Some might not mind abandoning their existing forum account and creating a new forum ID (which appears to *require* submission of a mobile number) just to work around the immutable forum email address. But would they want their old forum account remaining active with the potential for emails going to an address they can't access?
https://www.xfinity.com/support/articles/yahoo-email-migration-overview :
I am now forwarding my @comcast.net address to a third-party one just so I can monitor it. But at some point (any idea when?) that will stop working. This forum account isn't that important to me, but the main/online account is and it doesn't make sense to have a non-accessible email address tied to an important account. In addition to posting here, I also contacted support *hoping* that they would have a way to address this situation more cleanly. Which produced no obvious results.
Do any of you have contacts that could be encouraged to address this before the non-migrated @comcast.net addresses stop working?
1
0