Eliminate Security Check Messages

@ComcastBrie this is ridiculous! I fell for the "provide secondary back-up email". Now it's demanding my mobile phone! I absolutely refuse to register my mobile, just to use my email unencumbered. What on earth is the basis for this requirement? How about the case where I do not have a text capable phone?

You yourself said, in your first paragraph: "accounts backed up with secondary emails or phone numbers". Please point me to the agreement that I signed with Comcast to provide this level of information, just in order to use email that I'm paying for.

I appreciate your feedback, and understand the frustration entirely. It is tedious at times dealing with these sorts of security protocols, however they are in place to keep your account secure. To clear up the confusion in my first paragraph, I was referring to instances I've had with other providers or companies in the past such as Gmail, Etsy, Twitter, etc. Having back-up recovery information, or even two-factor authentication, is industry standard.

If you don't have a personal email address, mobile phone number or secret question and answer listed on your Xfinity account, you may receive a pop-up notification after signing in with your Xfinity ID online, asking you to enter this information so that we can assist if you need to recover or reset your password. You must have at least two recovery options set up in your account for security purposes.

Entering Your Password Recovery Information

The pop-up notification looks like this:


Personal Email:
After entering your personal email address, you will receive an email asking that you verify it so it can be used for password recovery. Please note that you may not use your xfinity.com email address for password recovery. (You must use a third-party email address, like https://comca.st/3exjNUG, https://comca.st/3wLuKrT, https://comca.st/3hNtfW1 etc.). The verification window is 72 hours, otherwise, you will need to enter your address again to receive a new email.

Mobile Phone Number:
After entering your mobile phone number, you will receive an SMS text message with a verification code. Enter the code into the additional pop-up window that appeared after you entered your phone number. Please be aware that the code will expire in 24 hours, and you will need to enter your mobile phone number again to request a new one.

Dismissing the Notification

If you do not wish to enter this information at this time, you may select the Ask me later link (located next to the Continue button), which will dismiss the pop-up window. You will not see this window after sign in for 30 days. After the 30 day period, the window may appear again, as it is important that we have this information on your account for security purposes.

You may use any combination of two of the three security methods, if available--phone, email, or secret question. You can modify your secret question anytime by following these instructions:

1. Sign in to My Account.
2. Click the Users tab at the top of the page.
   
3. Click Edit next to the account you would like to update.
   
4. Click Edit next to Secret question.
   
5. Pick a secret question type, enter the new question and answer, then click Save.
   • Notes:
     • To save a new secret question, you must first enter the password.
     • The secret question and answer option won’t display if you have two verified contact points (i.e., mobile phone number and personal email).

You can learn more about our Residential Terms of Service and our Comcast Agreement for Residential Subscribers at the links provided, as well as submit additional feedback here.

First, nothing in the two links you provided contains anything regarding this issue.

Second, I fell for your suggestion to provide an answer to "a secret question". Answer to question saved.

IT IS STILL ASKING FOR MY MOBILE PHONE!

Please get this addressed!