Eliminate "Add your mobile phone number" prompt
After not occurring for months, now, when I access my email via XFINITY.COM, I'm being intercepted with the "Add your mobile phone number"
Per the information within Comcast, they request a recovery option, stating "private email or mobile phone". I've given the private email, but the system is now requiring me to enter a mobile phone number. I refuse to enter my mobile! On the surface there is no way to dismiss this request, it's either input it or ask me later. I want neither.
I subjected myself to the misery of online chat. It truly was miserable. I started with one person, who was completely ignoring what I was saying, all of a sudden I was handed over to a second person. Had to explain the situation all over again, they do not read what has been occurring withing the existing chat. Same thing, again after many futile attempts to communicate, I was handed off to a third person. Same thing happened! I was then handed off to a fourth person. At this point it was starting to feel like I was getting somewhere.
The unending chat then ended with me being told:
"Here, I have selected your personal email address as preferred option for recovery option. Now, you won't receive any such messages to add your contact number for this account"
Great I finally got through to someone! This, of course, was completely wrong. Absolutely no change in behavior.
OK staff, let's get a ticket started and try and solve this!