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[Edited] recovering an email that may of gone to spam folder
Im trying to recover an email that they sent that may of gone to spam. I have seen people ask this question and it is posted how to recover deleted emails ... I lknow how to do that this is about SPAM that is a little older specifically.
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Latoque
Expert
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29.6K Messages
2 years ago
Can you clarify-------do you mean a message that went to your Spam folder in the account? Or do you mean something that the Comcast junk filters caught, and it never got to your Spam folder? If you mean the former, Spam is only kept for 7 days and then its gone. If the latter----its just gone.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Don't messages the system removes from the Spam folder move to Recover Deleted Items for the next 30 days?
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Latoque
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29.6K Messages
2 years ago
@BruceW
I'm not 100% sure. I thought that only messages you delete and send to Trash wind up in the recovery folder. So if you delete a message from the Spam folder that would go to Trash. But if you just let it drop out at the end of the 7 days I don't think it goes to the recovery folder. Maybe an OE can jump in here to clarify it for us?
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
You might be right. It might also matter whether the system itself delivers a message to the Spam folder, or if I send it there by marking it as "spam" in the Inbox after it escaped spam detection. As you say, getting the low down from someone official would be useful.
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Latoque
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29.6K Messages
2 years ago
@user_d98a88 @BruceW
I have escalated the thread. We'll see if someone pops in. I don't recall ever seeing any documentation specific to this question.
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CCChelseaA
Problem Solver
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637 Messages
2 years ago
Howdy there! @user_d98a88 to make sure that we understand correctly, you are unsure of whether or not the email had gone to the spam folder or not? Our Experts here are correct in the fact that if an email has been deleted, it is retrievable for up to 30 days from the trash folder once it has moved from the SPAM folder after 7 days or manually deleted from that folder.
That rule applies EVEN if the email had been deleted from the spam folder.
So for example: Say I received an email from my co-worker that had accidentally been recognized as SPAM and it had been deleted FROM the SPAM folder, whether it be after 7 days by default or within that 7 days by oneself, if you were to go to the trash folder and hit the icon that looks like 3 little lines stacked on top of each other, you'd then select on recover deleted items, which would then generate the prompt to move the email back into the folder of your choosing. (whether it be spam, inbox, etc.)
If it has exceeded the 30 day window from within the trash, then at this point, the email would be irretrievable. Please let us know if you have any other questions!
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