U

Visitor

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5 Messages

Thursday, December 1st, 2022 8:13 PM

[Edited: "Personal Information"]

When we send out invoices via quickbooks and a client responds, they are sent the following message:

[Edited: "Personal Information"]> wrote:

      This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

   * [Edited: "Personal Information"]

Reason: Permanent Error

We are receiving the response from the client but they get this bounce back anyways. I cannot figure out where this protonmail is coming from. We do not use it. 

flatlander3

Problem Solver

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740 Messages

2 months ago

Just a thought.  If you login to xfinity.com and check your email in a web browser.  Click the gear icon in the top right for settings, then select "Email Settings".

On the left side, look at auto-forwarding.  Is it enabled, and is the protonmail address in there??  If it is, your account has been compromised.  You're going to want to change your password.  Like right now.

Visitor

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5 Messages

2 months ago

That's definitely a good suggestion. I was pretty sure I already made sure of this but I went back and double checked. No forwarding enabled.

Visitor

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5 Messages

2 months ago

Thats another good suggestion and again, no BCC is set. I checked that before as well. I had this problem about 3 months ago and after getting passed up three levels on Comcast tech support, they told me it was "fixed". It did seem to go away for a bit but now its back. It only occurs when clients respond back to invoices, not when they receive them. I am pretty sure its isolated to the email. Is there something in Outlook that could be causing this that I can't find?

Visitor

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5 Messages

2 months ago

Hey Flatlander, I did some more digging on the other user accounts on Comcast for the email forwarding and I found one that had been enabled to the email address I was seeing. I stopped it and changed my password at the same time. Thank you, no one else has been able to help me and you found the problem quickly. 

flatlander3

Problem Solver

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740 Messages

2 months ago

No problem.  I'd be super concerned if my invoices were getting hijacked too!

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