Visitor
•
5 Messages
[Edited: "Personal Information"]
When we send out invoices via quickbooks and a client responds, they are sent the following message:
[Edited: "Personal Information"]> wrote:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* [Edited: "Personal Information"]
Reason: Permanent Error
We are receiving the response from the client but they get this bounce back anyways. I cannot figure out where this protonmail is coming from. We do not use it.
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
Just a thought. If you login to xfinity.com and check your email in a web browser. Click the gear icon in the top right for settings, then select "Email Settings".
On the left side, look at auto-forwarding. Is it enabled, and is the protonmail address in there?? If it is, your account has been compromised. You're going to want to change your password. Like right now.
0
0
user_711069
Visitor
•
5 Messages
2 years ago
That's definitely a good suggestion. I was pretty sure I already made sure of this but I went back and double checked. No forwarding enabled.
0
0
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
How about in quickbooks BCC address set??: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/i-would-like-to-automatically-be-bcc-d-on-all-invoices-i-send/00/634740
0
0
user_711069
Visitor
•
5 Messages
2 years ago
Thats another good suggestion and again, no BCC is set. I checked that before as well. I had this problem about 3 months ago and after getting passed up three levels on Comcast tech support, they told me it was "fixed". It did seem to go away for a bit but now its back. It only occurs when clients respond back to invoices, not when they receive them. I am pretty sure its isolated to the email. Is there something in Outlook that could be causing this that I can't find?
0
0
user_711069
Visitor
•
5 Messages
2 years ago
Hey Flatlander, I did some more digging on the other user accounts on Comcast for the email forwarding and I found one that had been enabled to the email address I was seeing. I stopped it and changed my password at the same time. Thank you, no one else has been able to help me and you found the problem quickly.
0
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
No problem. I'd be super concerned if my invoices were getting hijacked too!
0
0