[Edited] Email support

katydidit3, Hi there! Thanks for reaching out. As someone who depends on my emails to work correctly for important communication, I can understand the inconvenience that this can cause. I am sorry to learn about this experience. You've come to the right place for support. We are a dedicated team of experts who specialize in resolving email concerns over social media. Can you tell us if you are using an email-only account, or do you have an active internet service account?