jgbohm's profile

Frequent Visitor

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9 Messages

Thu, Mar 5, 2020 12:00 PM

Duplicate emails being sent

Anyone ever get a response to this problem of emails being duplicated, (sent twice.)...why, and how to correct this?  Note many users asking this same question, but no resolution.

Responses

Latoque

Expert

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28.8K Messages

1 y ago

Usually it is due to a client being used by you.  How are you accessing the email?  With only the webmail interface and a browser?  Or a desktop client like Outlook?  Or the email app on a mobile device?

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Frequent Visitor

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9 Messages

1 y ago

I'm using Comcast's Xfinity to access my emails, and have been doing so for years.  It's only recently that sending an email duplicates it. 

Regular Visitor

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4 Messages

1 y ago

This has been ongoing for some time.  I've noticed that I receive duplicate emails from other Comcast customers, and occasionally I seem to send duplicate emails.  My recipients (Comcast users and others) are getting annoyed.  I use Comcast's web-based email and Firefox is my browser.  I do not use Outlook.  I see a number of posts about this, but I don't see any solutions.  Solutions would be great.

Regular Visitor

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5 Messages

10 m ago

I have found numerous blogs everywhere asking the same question. How typical that Comcast never has a fix.  Been having the same issue for over a year.  I send myself an email and I get it in duplicate. You can always call the customer service hotline or utilize the online chat - they have the perfect response (even though because of their limited language skills they have no idea what you are explaining to them)  LET'S RESTART YOUR MODEM !!!  When that doesn't work they put you on hold and disconnect you

 

I am in the Chicagland area and have no real option but Comcast for internet- the Feds need to break them up the way they did AT&T a number of years ago

New Poster

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10 Messages

3 m ago

Still going on - I have contacted Comcast 5 times to try and get it fixed. Absolutely NO help.

 

Time to move to Gmail, I guess

Official Employee

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42 Messages

3 m ago

nicktulloh - Your duplicate emails are originating from Google. 

 

I see you have a forward set up to go to Gmail. My guess is in Gmail you have some rule that forwards your mail to Comcast. 

 

You can verify this by looking at the source of the duplicate emails by clicking on the menu in webmail and view source: 

- One of the messages will show from the original sender's servers

- The other duplicate email message will show from google 

Example : Received: from mail-ot1-x335.google.com ([IPv6:2607:f8b0:4864:20::335]) by resimta-po-19v.sys.comcast.net with ESMTP

 

 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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10 Messages

3 m ago

Don't think so. When I turn off my auto forward I get no emails in my Comcast account at all, but they still show in Gmail (once).

New Poster

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10 Messages

3 m ago

Further, the source of the duplicate emails is identical

New Poster

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2 Messages

3 m ago

Nick. - Comcast is never going to admit fault. My last email issue was 14 missing emails from my credit card company. Comcast said the fault was on the senders end. Fortunately i had gmail set up as a secondary email with the credit card company. The 14 missing emails all showed up 6 weeks later in my comcast account at the same time - TWICE !

Official Employee

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42 Messages

3 m ago

I double-checked a few of the logs and headers for this and still see the same result.  Feel free to directly message the headers of the duplicate emails so I can see what I am missing. 

 

You are looking for when Comcast received the message, which is typically a line or two above the spam score header. The example below shows it was received by Comcast.net from google.com just as an example.  Let us know what you find! 

 

 

  • Received: from mail-oi1-x234.google.com ([IPv6:2607:f8b0:4864:20::234])
  • by resimta-po-33v.sys.comcast.net with ESMTP
  • X-CAA-SPAM: F00000

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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10 Messages

3 m ago

Wow, that was really buried in there. Hopefully this works.

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