Draft emails

Hello everyone,

I have a second email ID saved with my primary xfinity account. When I create a draft email from that second email ID and save it, it is saved back under the Drafts folder of my primary email. This only started happening a month (?) or so ago. I can move the draft back to my second email Draft folder, but the next time I go back into xfinity, it has an empty "draft" version of the moved email. Clicking on it gives me a message that the draft is no longer available, and I can delete the empty one, but it muddies up the display area. Any idea on how I can keep this from happening?

Thanks,

Greg

Responses

XfinityThomasD

Official Employee

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1.2K Messages

3 years ago

Hello, @robandgreg. I can certainly understand how this would become quite troublesome and would love to help see if we can get this fixed for you. Are you accessing your emails from our Xfinity website or a different email client?

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0

A

atorrens

Visitor

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2 Messages

@XfinityThomasD i am using outlook client . is there a way to get this fixed?

3 years ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

Hello @atorrens Are you having similar issue as described above? If so, please send us a Private Message using the steps below.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 years ago

0

robandgreg

New Poster

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4 Messages

3 years ago

We are using the XFinity website. This just started happening a month or so ago. Prior to that, it worked as expected. The two email IDs are [Edited: "Personal Information"] (primary) & [Edited: "Personal Information"].

(edited)

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CCHeather

Problem Solver

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1.1K Messages

@robandgreg Thank you for that information. The personal information has been removed from public view for your own security.

Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

0

A

atorrens

Visitor

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2 Messages

3 years ago

I am using outlook client

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Email

robandgreg

Draft emails

XfinityThomasD

atorrens

XfinityAlfonso

robandgreg

CCHeather

atorrens

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