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user_290s4k
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Tuesday, June 24th, 2025 8:02 PM

download your email data before your email account closes

If you'd like to download your email data before your email account closes, you can get started here: https://export.xfinity.com/      doesnt work

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XfinityRaf

Official Employee

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1.1K Messages

9 days ago

Good afternoon @user_290s4k. Are you receiving an error message when using the export tool? 

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user_290s4k

Visitor

 • 

2 Messages

4 days ago

error pops up.  gives me a reference number 97.8d94d817.1751408314.221b6ef  

and more...wont let me cut an paste to post here and too long too type.

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XfinityVianney

Official Employee

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2.3K Messages

 

user_290s4k, thanks for letting us know. Does this happen on various browsers or devices? Have you tried any troubleshooting steps like clearing the cache and cookies? 

 

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