Domain seems blocked

Good Morning, @68Chevelle396 I'm very sorry for the trouble you are experiencing getting emails from your Dr's office. I understand that the issue is only impacting your Dr's emails. Do you know if your Dr's office is getting any type of error message when they go to send you the email?-Richard

Okay thanks for confirming. Can you let me know if you’re checking your comcast.net email directly from the Xfinity Connect portal, or are you checking through a third-party client such as Apple mail?

Okay I appreciate you checking. If emails from only that specific address are not being received by your Comcast email, it may be due to anti-spam measures blocking the sender's email provider. The sender should receive an error message with a link to request removal if this is the case. Does your Gmail receive any unsent error messages after trying to forward the message from your doctor to the comcast.net email? 

OK now if I forward from gmail the email is coming to my comcast address but if they try to email directly to comcast address then nothing arrives.

Good Morning, @68Chevelle396 The key difference is that when you forward an email from Gmail, it is being sent to Comcast from a reputable Google mail server, so it is delivered normally. When the sender emails your Comcast address directly, the message comes from their mail server, which Comcast's system may be flagging as spam. If your filters appear to be correct, the problem is likely on the sender's end. Ask the sender to

• Check for a bounce-back message: If Comcast's server rejected their email, they would have received a bounce-back message with an error code.
• Contact their email provider: They can provide the bounce-back code to their provider, who can then request that Comcast remove their mail server from the blocklist. Comcast provides a block removal request form at postmaster.comcast.net.

Richard

Great, thank you, @68Chevelle396 Since I have you here, I would like to take a look at your account and see if there is any opportunity to help you save on your monthly billing. If you can send me a DM with your full first and last name along with your full service address that way be can take a look.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

No need as I just changed plan for new promo this month.

Fantastic, @68Chevelle396 Are there any other service or account concerns I can assist you with today?-Richard