KarenCleveland's profile

New Poster

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2 Messages

Mon, Apr 12, 2021 1:10 PM

Do not expand Inbox folders by default

I have a LOT of folders and subfolders in my Inbox and every time my email gets restarted, everything opens back up by default. This increases my scrolling time when I'm dragging & dropping. I know I could set up rules so emails would automatically be filed - these are emails I want to see and then save. Is there a switch to change the default way the folders appear when restarted?

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Again

Expert

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25.5K Messages

1 m ago

@KarenCleveland 

I just checked in webmail and closed all my folders by clicking on the arrow.  I didn't sign out but I did close out the tab I was in.  When I reopened my webmail, my folders were still closed.  What have you tried?

@KINGYSB your links do not address this issue.

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Latoque

Expert

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28.8K Messages

1 m ago

@KarenCleveland 

If the folders were expanded when you closed out your email, they will still be expanded when you sign back in again.  Collapse them all first, then sign out.  When you sign back in they should all be still collapsed except for the default folders.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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