Contributor
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74 Messages
Do Comcast email account inactivity rules still apply after switching over to Yahoo?
I have multiple comcast.net accounts -- the primary holder account, as well as some secondary accounts set up a number of years ago and still used. I know Xfinity has some rules about how emails will be deleted after a given length of time without login to the email website (and maybe the account itself deleted for secondaries??).
Will any of these rules still apply after an account has been transferred to Yahoo's email platform? And how does the answer change (if at all) after discontinuation of Xfinity service?
Please answer for both primary and secondary accounts.
Thanks.




Accepted Solution
BruceW
Gold Problem Solver
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26.9K Messages
1 month ago
After an address is moved to Yahoo, their rules take effect. See https://help.yahoo.com/kb/new-yahoo-mail/inactive-mailboxes-yahoo-mail-sln29338.html.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityOrlandoM
Official Employee
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2.7K Messages
1 month ago
@Rick441
Thanks for reaching out to us, Xfinity email users can upgrade to Yahoo Mail, retaining their @comcast.net address while benefiting from enhanced features like 20 GB storage, improved security, and AI-powered inbox organization https://www.xfinity.com/support/articles/yahoo-email-migration-overview
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Rick441
Contributor
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74 Messages
1 month ago
@BruceW Thanks for the reply. Xfinity should clarify this in their FAQs. While the reply from @XfinityOrlandoM is appreciated, it was entirely non-responsive to my questions.
(edited)
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