Visitor

 • 

2 Messages

Wednesday, October 8th, 2025 1:25 AM

DMARC failure messages on some emails

I forward mail from my hotmail account to my comcast account.   Usually the emails go thru fine but some people have told me they receive a "message rejected due to DMARC" error from the forwarded email.   I do this fowarding as I don't like to give out my comcast account email address.    The email they sent to my hotmail account receives an error message disclosing my comcast email account.   Is there a way I can prevent the DMARC error from occurring when I forward my mail from my hotmail account to my comcast account?

The undeliverable error:   "There is a problem with the recipient's mailbox.   Please try resending the message.  If the problem continues, please contact your email admin."

Oldest First
Selected Oldest First

Official Employee

 • 

811 Messages

2 months ago

Good afternoon user_6dmv3n. I certainly understand the concern there. When did you start encountering this error? 

 

Visitor

 • 

2 Messages

In the spring we had a couple of friends note they got the error.   In July one of those people let us know that they were still seeing an error so I logged into one of my other email accounts sent an email to my hotmail account and got a DMARC error when it tried to forward it to my comcast email.   During this time I was getting emails forwarded so the error was only occurring on some emails.

Official Employee

 • 

1.1K Messages

@user_6dmv3n We're you able to review the link provided by our forum expert @Again? The link shared below may help fix the issue. Otherwise, you may need to submit a report to the Customer Security Assurance team at spa.xfinity.com under the postmaster option. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

33K Messages

2 months ago

forum icon

New to the Community?

Start Here