Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
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@user_u0hr5y
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