Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Hello @user_u0hr5y, thank you for taking the time to leave a post. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. So we can better assist you, could you please share more details about your concern? We want to make sure we fully understand the issue and provide the best possible support. Thank you @Again
Again
Expert
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33K Messages
1 month ago
@user_u0hr5y
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XfinityMarshante
Official Employee
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706 Messages
1 month ago
Hello @user_u0hr5y, thank you for taking the time to leave a post. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. So we can better assist you, could you please share more details about your concern? We want to make sure we fully understand the issue and provide the best possible support.
Thank you @Again
0