Difficult to reach support

Hi this is for my post in the community about broken sprinkler pipe when Comcast installed fiber from my house front yard to the neighbor back in January. I cannot find way to DM you, it only provides me a search of conversation and nothing there.

Please let me know any easier way to reach out like a phone number or email. Why a communication company makes customers communication so difficult?!!!

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XfinityBillie

Official Employee

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4.1K Messages

2 hours ago

user_t1e2zs Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration if your sprinkler lines are broken and would love to investigate this further with you and assist with getting the correct ticket opened. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_t1e2zs

Difficult to reach support

XfinityBillie

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