Visitor
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17 Messages
Did Comcast hijack my email?
If I'm on a third-party website, *any* third-party website, and I click on "CONTACT US", it invokes Xfinity Connect. I don't know how or when it started, but it's not what I want.
How can I make it stop and re-direct it to Gmail?
NoNoBadPuppy
Problem Solver
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693 Messages
4 years ago
You have to change your default email client in Windows. Settings -> Apps -> Default Apps. Here is a link with step by step instructions: https://kb.wisc.edu/helpdesk/page.php?id=170#ten
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
Also check your web browser. In Firefox, click Tools / Options / General, scroll down to Applications, and check the setting for "mailto". Other browsers will have a similar setting for "mailto" links.
(edited)
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user_3753ba
Visitor
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17 Messages
4 years ago
Did that. On my own and again with Customer "Service." Twice.
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NoNoBadPuppy
Problem Solver
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693 Messages
4 years ago
The clue that it happens only on that one machine shows that the problem is with that machine. Either there is some setting causing your problem, or that computer is infected with some type of malware. You cannot expect xfinity to 'fix' it if it is a problem that only that machine has. You have options: scan the machine with a reputable antivirus app, then scan it with malware bytes. IF it continues to have the problem, you may have to wipe the hard drive and reinstall windows. Once again, the problem lies with the computer and no where else.
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Again
Expert
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31.9K Messages
4 years ago
@user_3753ba See if this article solves your issue.
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Again
Expert
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31.9K Messages
4 years ago
@user_3753ba Did the link I gave you help or are you still having a problem with mailto: links?
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