U

Visitor

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7 Messages

Sun, Jul 18, 2021 3:34 PM

Did Comcast hijack my email?

If I'm on a third-party website, *any* third-party website, and I click on "CONTACT US", it invokes Xfinity Connect. I don't know how or when it started, but it's not what I want.

How can I make it stop and re-direct it to Gmail?

Responses

NoNoBadPuppy

Contributor

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145 Messages

2 m ago

You have to change your default email client in Windows.  Settings -> Apps -> Default Apps.     Here is a link with step by step instructions:  https://kb.wisc.edu/helpdesk/page.php?id=170#ten

Visitor

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7 Messages

@NoNoBadPuppy 

Google Chrome.

BruceW

Gold Problem Solver

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22.8K Messages

2 m ago

Also check your web browser. In Firefox, click Tools / Options / General, scroll down to Applications, and check the setting for "mailto". Other browsers will have a similar setting for "mailto" links.

(edited)

Visitor

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7 Messages

2 m ago

Did that. On my own and again with Customer "Service." Twice.

Again

Expert

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26.4K Messages

@user_3753ba

Try in webmail 

Click on the gear, then on Email Settings

In the left pane highlight Mail

In the right pane under Behavior, is "Ask for mailto link registration" checked?

If so, try unchecking it.

Are you using your gmail account at gmail.com or are you using a third party email client?  If you're going to gmail.com what browser are you using?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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7 Messages

I am using Gmail and Chrome. But I've tested this situation with Mozilla, Edge, and Chrome. They all do it. But only on the PC. My tablet doesn't do it. Seems like the cause should be intuitively obvious, but it's not.

From the responses so far, I'm the only one experiencing this anomally?

And up to now, Xfinity is clueless as to the cause. They can't fix it because they can't define it. I have an open ticket but because it's a "repair" none of the other support agents can even see it. (?!?) So for now, it's just an annoyance. But it's also symptomatic of the "service" I've been getting from Xfinity lately. Ever since they "increased" my 1GB performance and it degraded by 500MB/S. They can't fix that either.

Official Employee

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190 Messages

Hello @user_3753ba, thank you for reaching out to us on our community forums. Just to clarify, were you able to see if this article https://comca.st/3f5mr4m was able to resolve this issue?
Our team would love to take a further look at this internet speed issue you are having too. Could you please send us a private message with your full name and full address?

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Bingo! Thank you. That was the solution. Finally. Will I ever know how that setting attached itself in the first place?

Things like this are endless wonders to me:

1. That even after removing and reinstalling Chrome, Firefox, Edge, and a couple of other browsers that this obscure setting can persist.

2. That after jumping through all the other hoops and over the barrels as directed by the other "support" technicians, you come out of hiding and single-handedly point to this solution. (Again, thank you!)

3. That after joining IBM in 1980 (Before there was an InterWeb or even such a thing as a PC) working various odd jobs in the technology field, ultimately retiring from LANL, I can still be shown that technology can still be shrouded in magic and mystery.

4. That after all these years, someone will come along and suggest wiping the hard drive as a solution.

NoNoBadPuppy

Contributor

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145 Messages

2 m ago

The clue that it happens only on that one machine shows that the problem is with that machine.  Either there is some setting causing your problem, or that computer is infected with some type of malware.  You cannot expect xfinity to 'fix' it if it is a problem that only that machine has.  You have options:  scan the machine with a reputable antivirus app, then scan it with malware bytes.  IF it continues to have the problem, you may have to wipe the hard drive and reinstall windows.  Once again, the problem lies with the computer and no where else.

Again

Expert

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26.4K Messages

2 m ago

@user_3753ba See if this article solves your issue.

Again

Expert

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26.4K Messages

2 m ago

@user_3753ba Did the link I gave you help or are you still having a problem with mailto: links?

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