Indigo's profile

Contributor

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152 Messages

Tuesday, November 11th, 2025 8:02 PM

Did Comcast disable it's spam filters or did I just get email bombed by a malicious bot?

When I got on my PC this morning I was shocked to see that I had over 300 new emails in my inbox!?! And almost every one of them was sort of spam, meaning I didn't ask for these emails from strangers - a bot started signing me up for random websites and newsletters at 4:51 am this morning, the first blast ended at 6:12 am, then I got another much smaller blast of them from 10:26 am to 11:25 am - I have a feeling I'm going to be fighting this bot for months! Spammers and ID thieves have had my two Comcast email addies for several decades - I created both in 1993 when cable was run to my house, so why this just started happening I have no idea. All of the garbage was sent to my primary Comcast email addy, and although some look like legitimate websites (not gonna click on any links to find out) over 50% of them have senders or subject lines that any spam filter should have recognized - I mean a bunch of them came from countries all over the world and the subject was in that language, not English - in all the years I've had Comcast email I can't recall EVER getting an email (spam or not) in a foreign language. I selected every one of them in a browser using the Xfinity webmail page and labeled them spam, so hopefully the sites that have already emailed me will get blocked, but if Comcast disabled their spam filters I'm really [Edited: "Language"] - what can I do to block these? I have legit accounts with over 100 sites so I'm not going to spend all day putting every one of them in my "safe senders" list in WinMail, and I can't use the "add people you reply to to your contacts" in webmail because I never respond to emails from the webmail site, I use POP3 to download them from the server and I set up WinMail so they get deleted from my webmail inbox 24 hours after they're downloaded. And please, no suggestions to get a new email - both are 32 years old and every person I know or do business with has those one of my emails.

P.S. The Xfinity webmail is going away anyway when I get switched to Yahoo email so it's not worth spending any time trying to filter them on the webmail site. 

P.P.S. Been googling how this could have happened and how to stop it - appears I can't? Lots of people on Reddit say it can mean one of my CC's was stolen and the spam bomb is meant to stop people from finding valid CC transactions via email alerts - I get them for every card every time they're used for any amount of money. At 5:07 am this morning I got an odd email from Synchrony Bank, which sponsors the Amazon Store card, which isn't even a CC, as it can only be used to buy stuff on Amazon - below is the subject line - I'll check with Synchrony to see if my card is compromised but I've gotten this exact email before and when I logged into the Synchrony website there were no actual charges so I didn't cancel the card - might need to cancel it and set up Synchrony to use a different email than the one that was bombed this morning.

You made a purchase of $1.00 from AMAZON RETAIL
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Official Employee

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1.8K Messages

19 days ago

Hello, @Indigo thank you for reaching out over Xfinity Forums and creating a post. Checking our engineer board, I'm not seeing any open tickets related to email spam filters, and checking our website the spam filter function doesn't look to have been disabled: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

- Are you still receiving large number of emails? 

Contributor

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152 Messages

@XfinityJustinC​ I'm still getting spam bombed but it has slowed down significantly - just got a burst of 10 of them a minute ago, have had  5-6 similar sized blasts since this started. Comcast spam filters may still be working but a filter rule I wrote on the Xfinity webmail page to block a REALLY annoying spammer still let two from that site slip through to my inbox this morning - I used the sender's email addy to filter, the action is "discard", but it didn't work. This is not a new problem with webmail filter rules - 3/4's of the ones I have a to ALLOW valid emails to go to my inbox because the Comcast spam filters were putting emails from places like my bank into the spam folder, and by the time I realized I wasn't getting normal regularly sent emails from certain places my webmail spam folder had already been automatically wiped clean. I actually have written 3 separate filter rules to prevent my bank's emails from going into the spam folder, and I also have pairs of rules for 3 different stocks I own because Comcast's spam filters were blocking emails from their IR departments when they sent out things like quarterly earning reports that I signed up to receive. IMO the custom filter rule system has never worked properly, have no idea why - I also have some custom filter rules in the email client I use on my Win10 PC (Windows Mail, the old version) and they never fail me.

(edited)

Official Employee

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3.5K Messages

I am glad they are slowing down but also want them to stop, @Indigo. Our Customer Security Assurance team may be able to further help with clearing up the Spam. They handle online security for our company. This is our CSA Alerts page, https://spa.xfinity.com/alerts that shows any known scams. As customers mark emails as spam they ensure they are moved into the spam folder they help to take care of the emails from the same senders for other customers. That may be why your stock and bank information was going to spam. A lot of other customers were marking those emails as spam as they received them. The CSA team's contact information and hours they are available are shown here, https://spa.xfinity.com/contact-us. I encourage you to reach at to them at your convenience. 

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